Please read our delivery information both before and after you place your order.
When do we dispatch orders?
Our warehouse dispatches orders Monday to Friday.
How long does it take to dispatch orders?
This very much depends on the items that you order; some goods are dispatched the same day; others may need to be cut or reeled down for you.
Standard delivery for EU Customers
Within 3 - 5 working days after the order has been placed, if the item is in stock and is not made to order For personalised items, please allow an additional five days on top of the delivery times above.
If you need your order faster, we'll do our best to help. Please get in touch with us before completing your order for an estimated delivery time.
EU delivery charges
No matter how it's dressed up, the customer pays the costs of delivering the goods from our factory to your door. Some firms choose to add an additional charge to each product to subsidise the delivery charge; we don't. We keep our prices as low and transparent as possible and only try to recover the costs incurred.
Click here to track your item on the DPD website.
Returns - Unwanted goods
You have the right to cancel your order; you do not need to state a reason for cancellation. If the goods have already been delivered, they must be returned to us within 14 days of receipt. Goods must be returned unused, and in the condition they were delivered. You will be responsible for return delivery costs but will be refunded the total price of the products within 30 days of cancellation, according to the terms above. Proof of postage is not necessarily proof of delivery. Therefore, you are strongly advised to send your package by recorded delivery, registered post or courier, and maintain sufficient insurance to cover the value of the goods.
Important note when returning
The following information should be included inside the packaging, your daytime telephone number, order number or postcode to reconcile the returned items. Alternatively, we aim to acknowledge all email complaints and advise how they will be handled within three working days.
Thank you for reading our information, if you have any questions please contact us, click here.